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Knowledge Bank

    Knowledge Bank

    We’ve been at the forefront of the industry since we started. Our team has a great deal of experience and knowledge, and this keeps growing as the SaaS (Software as a Service) sector develops.

    We’d like to share some of the most relevant information with you, and so we’ve found some of the best articles, market research and other documents that clearly explain what’s new.

    Of course, if you’d like to talk in more detail to us about any of our products or services, then please give us a call.

    Cost of Ownership

    When considering the pros and cons of outsourcing, you’ll need to think about the ‘total cost of ownership’. This is also known as the ‘total cost of operation’.

    This method of assessment covers the up-front cost of purchasing hardware and software, but also all the other aspects of further use and maintenance. For example, you should consider issues such as staff training and staff support. These can be significant when your business reaches a certain size.

    But that’s not all. There are also issues such as the business cost of service failures, and perhaps even the complete loss of data. That’s why we include disaster recovery as part of our service package to every customer.

    Of course, there’s the cost of depreciation and upgrades. And the cost of disposal too.

    We’ve included a cost of ownership calculator here. It’ll give you an appreciation of how costs can mount up.

    That’s why IT outsourcing is becoming more attractive to many small and medium-sized businesses. It could make sense for your business too.

    Questions

    You’ve probably got some questions that you’ll want to ask us. So go ahead and test our expertise – give us a call.

    As a customer, every user will be able to access a web portal where all the everyday questions that we get asked will be shown and answered.

    There is a guide on how to use our service, tools to assist you access your service remotely and a long list of FAQ's.

    This will save administrator time, of course, but they should be reassured that they will also have email and telephone access to our support desk during business hours.

    We would be pleased to give you free access to our portal for a period of time so that you can see for yourself.

    Case Studies

    We’ve worked with many different types of businesses since we started, in many different business sectors. Typically, they range from 10 users to about 500 users or so. But we’re happy to work with any size of company where we can add value.

    Here’s a small selection of case studies – each one clearly shows how we’ve delivered real benefits to a customer.

    Case Study – sQuidcard Limited

    sQuidcard was a new start-up business, and needed a communications partner who could provide a professional e-mail service and take all the issues of Exchange off the company’s busy agenda, leaving the management team to focus on the development of the core business.

    sQuidcard’s Finance Director says ‘ We reviewed who was doing what in this space, and felt XE2 demonstrated the right business approach. Too many of the e-mail providers actually turn out to be pretty amateur but with XE2 we discovered a team of very experienced and dedicated professionals, operating a high availability data centre in partnership wioth a recognised telco. They ran a trial for us, and created a simple easy to manage service, at a competitive price. For us the value of communications goes far beyond the price we pay each month. We have people travelling all over the UK, and they need to be in touch through Blackberry and able to share calendars as well as manage much of the business through e-mail. XE2 delivers exactly what we need, and the customer portal is really helpful in cutting down administration time.’

    Case Study - Nucleus Limited

    When Nucleus, the design and brand consultancy, decided to upgrade its Exchange service, it turned to XE2 to manage the process. ‘We felt we needed an expert to guide us through the set-up of Exchange 2003, and we had a lot of issues to manage in terms of ensuring e-mail would work effectively with Mac users as well as PC users,’ says Iwan Essery., Nucleus IT manager. ‘XE2 was able to integrate the services within a tight time frame, and following implementation have always been available to support issues and changes.’