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Hosted CRM

    XE2 & Microsoft

    XE2 provides Microsoft Exchange, Sharepoint and CRM services for SME and Eneterprise clients.

    We offer a sophisticated fully managed Hosted Exchange, Hosted CRM and Hosted Sharepoint platform. This is operated within an NTT datacenter, guaranteeing Tier one access to internet. The platform is one of the most sophisticated of its kind, and features our unique Customer portal, allowing users and IT officers to easily manage profiles, permissions and access to services.

    Larger clients often prefer a dedicated platform, and we build this for you, to an agreed specification, and then operate it as your outsource team. Platforms might be hosted by us or within the corporate firewall, depending on preference. Our services include active black/white list management, redundancy options and end to end monitoring and control.

    If you are a Reseller, XE2’s white label platform works to enable your customers. Still the same professional service, but in your own wrapper.

    Hosted CRM

    Benefits for sales users

    Manage work more easily
    The software acts as a natural extension of Microsoft Office Outlook, so e-mail appointments, tasks and contacts can be run from a single application.

    Build better relationships
    You can build a picture of your customer’s preferences and a history of your relationship to better understand their needs.

    Increase sales success
    Take advantage of features like lead and opportunity management, automated lead routing, sales process management and competitor tracking.

    Analyse sales performance
    Forecast sales, measure business activity and performance, track sales and service success and identify opportunities.

    Benefits for marketing users

    Plan more proactively
    Turn customer information into clear data that allows you to respond quickly to emerging opportunities and customer preferences.

    Create more effective campaigns
    By using a range of reporting, analysis and segmentation tools, you can understand and then reach customers more effectively. Successful campaigns can be repeated quickly with reusable templates.

    Work with real-time visibility
    You can track response rates, measure interest levels, and monitor costs for every campaign and activity – as it happens.

    Benefits for service and support users

    Deliver better customer service
    You can quickly respond to customers by logging, analysing and resolving issues via accessing customer information, service contracts and frequently asked questions.

    Automate service processes
    Manage your service and support issues with features like automated routing, escalation of service requests and auto-response e-mails.

    Schedule your support
    You can search for – and schedule – your people, tools and other resources to deliver appropriate support to your customers when they need it.

    Dedicated CRM

    Our on premise Exchange service may be the right option for you if your business has already invested in enterprise-class data centre facilities and Microsoft Licensing.

    As Microsoft upgrade their software, Enterprises need to continually invest in upgrading IT hardware, networking equipment, system software, which often means staff recruitment, training and higher salaries.

    XE2’s CRM Professional Services Team have been designing, building and managing dedicated CRM environments either on premise or hosted in our data centres for clients since the late 1990’s. Our team of Certified Microsoft Engineers have built some of the most complex multi-site/country CRM environments in existence today, and have developed a proven deployment methodology.

    XE2 now extends it’s CRM management expertise to clients wishing to run their Ccolaboration services on premise. For a fixed monthly fee XE2 will manage your entire Exchange, Archiving, CRM and SharePoint environment for a fraction of the cost of managing it yourself.

    Available 24/7 our 1st line support team will proactivly monitor your CRM infrastructure and manage any issues that arise to closure.

    On-Premise

    On-Premise

    Our on premise Exchange service may be the right option for you if your business has already invested in enterprise-class data centre facilities and Microsoft Licensing.

    As Microsoft upgrade their software, Enterprises need to continually invest in upgrading IT hardware, networking equipment, system software, which often means staff recruitment, training and higher salaries.

    XE2’s SharePoint Professional Services Team have been designing, building and managing dedicated ShareePoint environments either on premise or hosted in our data centres for clients since the late 1990’s. Our team of Certified Microsoft Engineers have built some of the most complex multi-site/country SharePoint environments in existence today, and have developed a proven deployment methodology.

    XE2 now extends it’s SharePoint management expertise to clients wishing to run their collaboration services on premise. For a fixed monthly fee XE2 will manage your entire Exchange, Archiving, CRM and SharePoint environment for a fraction of the cost of managing it yourself.

    Available 24/7 our 1st line support team will proactivly monitor your SharePoint infrastructure and manage any issues that arise to closure.

    Professional Services

    Since each client we do work for is unique, we develop custom-made solutions that incorporate the best mix of Microsoft products. One of these is the Customer Relationship Management (CRM) software package which greatly assists companies in the areas of sales, customer service and marketing.

    XE2’s CRM Professional Services team assists customers wishing to take advantage of the many benefits of Dynamics CRM. We also welcome other developers and resellers wishing to outsource this type of work. Our versatility extends to the installation and configuration of Dynamics CRM, SQL Server and Exchange Router, the development of plug-ins, customer work flows and custom pages. Our custom development work includes:

    • Hosted CRM solutions
    • On-Premise CRM installation and configuration
    • Membership Management System
    • Subscriptions Management System
    • Sales & Marketing Reporting and Dashboards
    • Audit trail integration
    • Custom auto-numbering
    • Custom mass mailing systems with document attachment facilities
    • Postcode look-ups
    • Bank account validation
    • Listing of all records within a radius of a postcode or area
    • Automatic exchange rate calculations
    • Custom multiple keyword search
    • Electronic payment processing systems integration (BACS, SecPay, etc)
    • Integration of Microsoft Dynamics CRM with other systems
    • Development and integration of intranet sites using SharePoint